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Reviews

Reviews

At Ken Rex Plumbing Heating & Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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Reviews of Ken Rex Plumbing Heating & Cooling

5

(Based on 105 rated reviews)

22-Nov-2024

Product or service reviewed: Installation

Ken and his crew did a fantastic job. Ken explained the complete process and had the price, rebate, etc.. all on paper in front of us, which made our decision easy. We have been using the units for the past two weeks and are really impressed with the way they work!

J.T.
Bear Crk Twp, PA

07-Nov-2024

Product or service reviewed: Installation

Always satisfied with the work. Quality work and completed on time and within the budgeted price quote. If you need great service please call for an estimate and I will provide a great referral.

C.M.
Harding, PA

29-Oct-2024

Product or service reviewed: Installation

Thanks for the timely services. The cookies and lunch bag are greatly appreciated.

D.M.
Mountain Top, PA

12-Oct-2024

Product or service reviewed: Installation

Rex always delivers prime service and products. Technicians are knowledgeable about the products and their work. Plus, they are willing to explain what’s being done and maintenance if necessary. I highly recommend Rex Heating, Cooling, and Plumbing.

D.G.
Luzerne, PA

11-Oct-2024

Product or service reviewed: Installation

Amazing company with good people and quality service!

S.B.
Hunlock Creek, PA

06-Oct-2024

Product or service reviewed: Installation

The business relationship through the years made it an easy decision. You have always been fair and responsive.

M.G.
Tunkhannock, PA

14-Sep-2024

Product or service reviewed: Installation

Very satisfied with the technicians who installed the unit and with the unit's operation.

J.D.
Kingston, PA

04-Sep-2024

Product or service reviewed: Installation

Quality, professional service.

A.W.
Kingston, PA

29-Aug-2024

Product or service reviewed: Installation

I recently had Ken Rex Plumbing and Heating install new AC units in my home, and I couldn't be more pleased with the experience! From start to finish, their team was professional, efficient, and extremely knowledgeable. The installation was smooth, and the units are working perfectly. What truly sets them apart is their attention to detail and customer care. After the installation, I received a thoughtful gift from them—a custom lunch box—which was such a nice and unexpected touch. It’s clear that Ken Rex Plumbing and Heating goes above and beyond for their customers, and I highly recommend them to anyone in need of top-notch service. Thank you, Ken Rex Plumbing and Heating, for your outstanding work and customer service!

J.D.
Pittston, PA

24-Aug-2024

Product or service reviewed: Installation

A very good experience all the way around.

J.Y.
Mountain Top, PA

23-Aug-2024

Product or service reviewed: Installation

The office personnel, salesman, and installers were very nice, patient, helpful, and understanding.

D.D.
Hanover Twp, PA

23-Aug-2024

Product or service reviewed: Installation

Wonderful job, well done

J.E.
Dallas, PA

14-Aug-2024

Product or service reviewed: Installation

Everything so far is working great.

C.A.
Kingston, PA

12-Aug-2024

Product or service reviewed: Installation

I will be recommending Ken Rex to my friends and family.. everyone was very professional that I dealt with.. thank you

P.H.
Kingston, PA

06-Aug-2024

Product or service reviewed: Installation

I was very impressed at how professional the men were.

J.K.
Hanover Twp, PA

31-Jul-2024

Product or service reviewed: Installation

We decided to use your company based upon the recommendation of our friends. The explanation and presentation by Ken certainly sealed the deal. It is also nice to know that our friends will benefit from the Refer a Friend program that you offer.

L.P.
Dallas, PA

22-Jul-2024

Product or service reviewed: Installation

I’m a steady customer!!

C.A.
Kingston, PA

20-Jul-2024

Product or service reviewed: Installation

Excellent business with great service, and great workers!

J.S.
West Pittston, PA

11-Jul-2024

Product or service reviewed: Installation

Completed job in a timely manner. The crew was very helpful and worked diligently to complete the project. Thanks for a job well done.

R.S.
Rebersburg, PA

22-May-2024

Product or service reviewed: Installation

One in a million.

L.F.
Luzerne, PA

07-May-2024

Product or service reviewed: Installation

Great experience from start to finish. Ken was very knowledgeable and made a great recommendation for a high-efficiency HVAC system. We are very pleased with the product and service we received.

M.M.
Easton, PA

18-Mar-2024

Product or service reviewed: Installation

Very professional. Very pleased with your service and will recommend your company to others.

R.K.
Larksville, PA

16-Mar-2024

Product or service reviewed: Installation

Thank you for the wonderful ductless heat pump upgrade experience. Your guidance in selecting the best alternative for our needs and explanation of the product was a valued component in our decision to have your company complete the job. Installation was done in one day in an efficient orderly manner with limited disruption to our day, and the premises (inside and out) were left in immaculate condition. The system has functioned as advertised. After the sale, your office staff assisted with warranty registration, rebate refund application, and federal tax credit filing. Sincere thanks and best wishes from a thoroughly satisfied customer.

J.C.
Pittston, PA

05-Mar-2024

Product or service reviewed: Installation

I am extremely satisfied! I would highly recommend your company. I am a repeat customer and your products and service prove why!

J.R.
Mountain Top, PA

26-Feb-2024

Product or service reviewed: Installation

Installation went just like a breeze. The installers were great and paid attention to every detail. The unit is up and running and everything is great.

L.E.
Forty Fort, PA

23-Feb-2024

Product or service reviewed: Installation

The service provided was Excellent! Very personable group of guys.

S.H.
Edwardsville, PA

30-Jan-2024

Product or service reviewed: Installation

I have used Ken Rex for years. Always professional! On-time for appointments and friendly staff.

D.M.
Luzerne, PA

28-Jan-2024

Product or service reviewed: Installation

Ken Rex is just great!

E.H.
Avoca, PA

24-Jan-2024

Product or service reviewed: Installation

Timely, professional, and helpful with the rebate program. Very satisfied.

C.L.
Bear Crk Twp, PA

10-Jan-2024

Product or service reviewed: Installation

Very great service. The installation was perfectly done to perfection would definitely recommend to my friends and family.

C.K.
Nanticoke, PA

09-Jan-2024

Product or service reviewed: Installation

Everyone was professional, polite, and clean.

S.G.
Jenkins Twp, PA

09-Jan-2024

Product or service reviewed: Installation

Good Job, Keep up the Good Work!

T.G.
Plymouth, PA

08-Jan-2024

Product or service reviewed: Installation

Great company. Professional and knowledgeable. Friendly staff.

K.M.
Wilkes Barre, PA

03-Jan-2024

Product or service reviewed: Installation

Timely installation. Excellent workmanship.

M.A.
Kingston, PA

19-Dec-2023

Product or service reviewed: Installation

Excellent service and kept us aware of the process and timing.

G.J.
Plains, PA

16-Aug-2023

Product or service reviewed: Installation

Would recommend again, the whole experience was great.

R.I.
Mountain Top, PA

06-Jun-2023

Product or service reviewed: Installation

This experience went so smooth. The team was so helping and had the best personalities!

E.
Nanticoke, PA

05-Jun-2023

Product or service reviewed: Installation

Ken sold us our first unit. We were very impressed with his knowledge. We moved and bought another one.

F.P.
Tamaqua, PA

23-May-2023

Product or service reviewed: Installation

Love the entire process. Reliable, on time, friendly, and reputable!

N.N.
Old Forge, PA

23-May-2023

Product or service reviewed: Installation

It was a wonderful experience

J.P.
Plains, PA

15-May-2023

Product or service reviewed: Installation

The installers were very experienced and Professional each one had a job to do and they worked together as a team and did an excellent job on the installation, and they were very friendly I would highly recommend Ken Rex, thank you!

A.W.
Plains, PA

28-Mar-2023

Product or service reviewed: Installation

Thank you. You went above and beyond and it didn’t go unnoticed.

R.Y.
Nanticoke, PA

24-Feb-2023

Product or service reviewed: Installation

Phenomenal company to conduct business. Impressed with the entire crew of workers.

T.N.
Bear Creek Township, PA

16-Feb-2023

Product or service reviewed: Installation

Ken Rex heating and cooling has always done a great job on service and products I would highly recommend them for all your plumbing and heating-cooling needs.

S.M.
Forty Fort, PA

11-Feb-2023

Product or service reviewed: Installation

All men were courteous, kind, and attentive to a 92-year-olds needs!

A.G.
White Haven, PA

08-Feb-2023

Product or service reviewed: Installation

Special shout out to Eddie, Brian, Bob, and others. Excellent workers.

M.K.
Wyoming, PA

02-Feb-2023

Product or service reviewed: Installation

Ken was a super nice and knowledgeable person to deal with, knew his product and wasn't pushy, but when an an agreement was made he was there to make sure it was right and timely

S.R.
Hanover Township, PA

11-Jan-2023

Product or service reviewed: Installation

Best in town hands down!!!

J.D.
Wilkes Barre, PA

08-Jan-2023

Product or service reviewed: Installation

Absolutely wonderful. Extremely professional and knowledgeable. Very Highly Recommended. The absolute best.

M.D.
Shavertown, PA

02-Dec-2022

Product or service reviewed: Installation

Very pleased with the installation of my new unit. The technician was very informative and knowledgeable about the product.

J.G.
Parsons, PA

17-Nov-2022

Product or service reviewed: Installation

Great job. Quality work and great staff.

B.K.
Forty Fort, PA

16-Nov-2022

Product or service reviewed: Installation

I am so very happy with their work. Fast installation and clean up.

J.J.
Plains, PA

12-Oct-2022

Product or service reviewed: Installation

Very professional and timely.

R.S.
Wilkes Barre, PA

28-Sep-2022

Product or service reviewed: Installation

Already referred someone. Totally trust Ken Rex.

M.B.
Drums, PA

28-Sep-2022

Product or service reviewed: Installation

Ken and his team did a great job installing our new hybrid HVAC system. After performing tons of research on different options and potential solutions, Ken was very helpful in planning out a solution, answering our questions, and delivering the product we wanted. His installation team showed up and delivered a professional job.

L.D.
Bear Creek Township, PA

07-Sep-2022

Product or service reviewed: Installation

Great job!

J.S.
Kingston, PA

07-Sep-2022

Product or service reviewed: Installation

Thank you so much! I had a wonderful experience with my new ac unit

E.G.
Kingston, PA

07-Sep-2022

Product or service reviewed: Installation

Love, love our A/C.

B.K.
Exeter, PA

31-Aug-2022

Product or service reviewed: Installation

Rex Heating, Cooling, and Plumbing do an excellent job. Being a prior customer, I could choose no other contractor but Rex to install ductless AC on my second floor. The team arrived on time, completed the work, cleaned up the area, and fully explained the unit to me. Plus, I know I can count on Rex to service any equipment his company installed. I highly recommend Rex Heating, Cooling, and Plumbing.

D.G.
Luzerne, PA

30-Aug-2022

Product or service reviewed: Installation

Always extremely pleased with customer satisfaction and service.

G.K.
Wyoming, PA

23-Aug-2022

Product or service reviewed: Installation

Your company was recommended to me many years ago by my contractor. I have always been totally satisfied with your service. The team doing the work is always knowledgeable, courteous, and professional.

V.P.
Nanticoke, PA

22-Aug-2022

Product or service reviewed: Installation

Excellent!

C.T.
Kingston, PA

18-Aug-2022

Product or service reviewed: Installation

MY NEW HEATPUMP WORKS FLAWLESSLY.

J.P.
Kingston, PA

18-Aug-2022

Product or service reviewed: Installation

I was pleased from my initial inquiry to installation. The installation team really took their time making sure the product was placed where we wanted it and also did an excellent job cleaning up when finished.

J.C.
Mountain Top, PA

21-Jul-2022

Product or service reviewed: Installation

Pleased with the installation and neatness.

D.P.
Ransom Township, PA

26-Jun-2022

Product or service reviewed: Installation

Excellent product and warranty, professional, knowledgeable and courteous personnel. Shared helpful scenarios about the product and took the time to go over the operating instructions after installation. Thank you for the gift!

H.R.
Mountain Top, PA

23-Jun-2022

Product or service reviewed: Installation

Very professional installation. Thank you!

J.W.
Wilkes Barre, PA

06-Jun-2022

Product or service reviewed: Installation

From start to finish, very professional and polite. Everything was completed as agreed.

G.O.
Wilkes Barre, PA

05-Jun-2022

Product or service reviewed: Installation

Fantastic service from start to finish of the job!

L.I.
Dallas, PA

03-Jun-2022

Product or service reviewed: Installation

Excellent work and the workers were very professional and courteous.

J.A.
Pittston, PA

15-Apr-2022

Product or service reviewed: Installation

Workmanship and on-time appointments can’t be beat.

J.S.
West Pittston, PA

07-Apr-2022

Product or service reviewed: Installation

Very pleased with the overall experience, all of the gentlemen who did the installation were very courteous, and friendly and did a great clean-up job!

D.M.
Dallas, PA

27-Mar-2022

Product or service reviewed: Installation

Very pleased with the work and the system.

J.B.
Plains Twp, PA

26-Mar-2022

Product or service reviewed: Installation

I would recommend!

A company from Shavertown, PA
Shavertown, PA

07-Mar-2022

Product or service reviewed: Installation

Every member from Ken Rex that worked on our house was fantastic. I have never been so comfortable having contractors in my home. Also, everything that Ken told us about the product was 100% accurate we are thrilled with the results. Also thank you very much for the thank you package we received after that was a very sweet touch. I look forward to using Ken Rex in the future for anything we can.

A.T.
Hunlock Creek, PA

03-Mar-2022

Product or service reviewed: Installation

Everything was fully explained to us prior to installation. The guys that put our units in were friendly, completed the job perfectly, explained everything, and when completed, cleaned up and explained how to use for heat and air conditioning. I would recommend using Ken Rex Heating and Plumbing for any service needed.

F.H.
Larksville, PA

03-Feb-2022

Product or service reviewed: Installation

Love our new Ductless AC/Heating unit, was installed in just a few hours, the guys did a great job, were very neat, and cleaned up nicely. Ken Rex explained everything to us and showed us several different units, we were able to pick out the best one that suits our needs. No pressure sale, great company!!

G.S.
Wyoming, PA

28-Jan-2022

Product or service reviewed: Installation

They were the most courteous, reliable, and thorough crew I met. Beautiful work! I am 100% happy.

S.S.
Wilkes Barre, PA

25-Jan-2022

Product or service reviewed: Installation

Extremely happy and satisfied. Very courteous and professional. Thank you.

C.S.
Glen Lyon, PA

13-Jan-2022

Product or service reviewed: Installation

Extremely professional and I would not hesitate for a moment to recommend Ken Rex Heating to anyone. Removal and installation of new furnace completed expediently and the staff (both office, Ken and demo and installation personnel) were great.

M.D.
Wilkes Barre, PA

30-Dec-2021

Product or service reviewed: Installation

Very satisfied!

R.S.
Hunlock Creek, PA

12-Oct-2021

Product or service reviewed: Installation

A true five-star experience. Mr. Ken Rex took his time and explained the products and installation process. The work crew Ed and Jim were timely, knowledgeable, and efficient. There was no cleanup at all because there was no mess. The whole process was actually enjoyable. Can't say enough good.

R.R.
Nanticoke, PA

10-Oct-2021

Product or service reviewed: Installation

Very pleased with product and service.

A.M.
Harveys Lake, PA

10-Oct-2021

Product or service reviewed: Installation

Good people. Good company.

I.K.
Dupont, PA

04-Oct-2021

Product or service reviewed: Installation

Excellent customer service! Our new air conditioner works great!

A.W.
KINGSTON, PA

03-Oct-2021

Product or service reviewed: Installation

All the working staff was nice and considerate. We love our three units. The price was right.

A.M.
Nanticoke, PA

01-Oct-2021

Product or service reviewed: Installation

Reputation is well desrved. Professional and customer-oriented.

B.C.
Harding, PA

30-Sep-2021

Product or service reviewed: Installation

Everyone we worked with was great. When the guys came to install our unit they were friendly and got the job done right without issue.

M.J.
Dallas, PA

15-Sep-2021

Product or service reviewed: Installation

Excellent!

T.G.
Plains, PA

01-Sep-2021

Product or service reviewed: Installation

Very satisfied.

D.D.
Wilkes Barre, PA

30-Aug-2021

Product or service reviewed: Installation

1000% satisfied with service and unit. My puppy and I are relaxing comfortably.

K.K.
Wilkes Barre, PA

17-Aug-2021

Product or service reviewed: Installation

Great job! Thanks for all your help.

L.E.
Harveys Lake, PA

15-Aug-2021

Product or service reviewed: Installation

Very kind and courteous.

S.M.
Wilkes Barre, PA

13-Aug-2021

Product or service reviewed: Installation

Very happy with all aspects of the purchase. I will recommend your business to others!

B.K.
Drums, PA

05-Aug-2021

Product or service reviewed: Installation

Everyone at Ken Rex is knowledgeable, professional, and friendly.

M.W.
Hanover Township, PA

04-Aug-2021

Product or service reviewed: Installation

I am very satisfied with the installation of my two ventless air/heat units. They cool my rooms very comfortable. Thank you so much for your Thank you gift you sent to me by choosing your company.

R.C.
Pittston, PA

28-Jul-2021

Product or service reviewed: Installation

It was a wonderful experience to have our air conditioning installed. The workers worked very well together. Very professional.

K.C.
Nanticoke, PA

27-Jul-2021

Product or service reviewed: Installation

Fast, professional, friendly service. Exceeded our expectations. Awesome.

M.B.
Kingston, PA

19-Jun-2021

Product or service reviewed: Installation

Thanks for addressing the wiring concerns.

V.P.
Nanticoke, PA

04-May-2021

Product or service reviewed: Installation

Ken was awesome! The work crew was terrific! Reliable, trustworthy, and understanding.

P.C.
Wilkes Barre, PA

10-Feb-2015

Product or service reviewed: Ductless System

Sir,

Please accept my apologies for the delay in responding to your note concerning our Fujitsu Ductless System. With one giant exception, we have not really utilized our ductless system as an auxiliary heating unit in our residence.

When your crew installed our system I was recovering from a severe case of heat exhaustion/stroke from teaching a fire training class in an extreme weather condition. The Fujitsu system worked perfectly in keeping our home an extremely comfortable temperature through a long, hot summer.

Not long after our system was installed, we had to replace our ailing gas furnace in the midst of an extreme cold snap. While your team of works removed and replaces our furnace in what was near single digit temperatures, our ductless system went a long way toward keeping the chill off our home the long day it took to demo the old and install the new main heating system.

While your crew worked, the Fujitsu system kept our pipes from freezing and staved off any damage the cold weather may have dealt us while our furnace was inoperative. In that instance the ductless equipment paid for itself, even if we had never used it again. But that is not the case.

It cools our home during the summer, and at times we enable the unit in the bedroom at night when it is extremely cold outside. Though it is not used for heating on a regular basis, it does, on occasion, get used to that the chill off when my wide is uncomfortable.

Thank you,

T L

04-Apr-2012

Product or service reviewed: New system

Ken Rex Dear Customer

Last year we installed two Fujitsu Air Conditioning and heating units in our home in Plains PA. We have oil heat because of no gas here on street. Thanks to these units our saving in heating for winter months was $2,700.00. Thanks to large savings we were able to furnish the rest of our rooms (3) with more units. If all goes well we will not need to use oil at all.

Thank you,

John & Barbara T
Plains Resident and Owner

11-Aug-2010

Product or service reviewed: Ductless System

Ken Rex Company –

Many, many thanks for replacing our LG Ductless AC/Heating unit with a brand new one. We were delighted! Cris & Bob were professional, personable, & reliable Service/Repair men. They key every promised appointment and remained kind to us even when they were frustrated trying to troubleshoot the unit. One Saturday, Bob even showed up at 4:00 because he said he’d get there! Our sincerest appreciation for helping us. Thank you again.

Nancy & Jeff B

Product or service reviewed: Friendly Service

To employees of Ken Rex,

Thanks guys for a job well done. What a bunch of sweethearts. Friendly, polite and always a smile, and most helpful.

I told Ken I’ve been calling the Co. when I needed to and maybe by now they know my voice. When I call the office the girls are so nice, caring, talked to with respect. So once again, many, many thanks for the cute insulated bag and how in the world did I live without this ductless air.

Love all you guys.

Marge K.

Product or service reviewed: FAFCO Solar Panels

Dear Sirs,

This letter is to inform you how satisfied I am with your product.

In June of 1980 I installed your panels to heat my pool. The weather in Northeast Pennsylvania leaves a lot to be desired as far as sunshine and warmth. The winters are especially severe. Your solar panels heated our pool within a matter of days, and kept it warm no matter what the weather. Even on cloudy days, if the temperature was high enough, they kept on heating.

In 2001 all the panels were taken down so a new roof could be installed. The panels were then reinstalled and worked perfectly. As with all good things, time takes its toll. After 27 years I have found they must be replaced. I immediately looked up the original dealer and found that Ken Rex Plumbing was still in business, so called and ordered new panels. I would have no other system. I am looking forward to twenty plus years of swimming in a warm inviting pool. With the price of oil and gas in today’s economy, I could not imagine heating my pool any other way.

So in closing let me thank you for producing a superior product. I wish all other products would live up to their claims as well as yours does.

Susan R.